Practical AI adoption for leaders who care about people as much as ROI. Real examples, frameworks, and lessons from the field, no hype, no jargon.
On the Customer Service Revolution podcast (Episode 274), Jess talks with John DiJulius about letting AI take the busywork so your people can focus on the moments that need a human.
Listen to the episode →Three practical ideas: start AI without the overwhelm, move from AI that suggests to AI that does, and how Ohio employers can request AI training through TechCred.
Read the article →A simple three-question filter for picking your first AI project, plus how one client used it to catch overtime before it hit the books.
Read the article →Business brokers are not short on deals. They are short on hours. A practical guide to using AI for research, writing, and admin, without compromising client confidentiality.
Read the article →ChatGPT's search runs on Bing, not Google. Here's the free, 15-minute fix most small businesses are missing.
Read the article →Most AI consultants sell you a tool. Here's why I lead with change management instead, and what that means for adoption and ROI.
Read the article →Why trying to keep up with every new AI tool is the wrong goal, and what to focus on instead.
Read the article →Leaders keep asking where to start with AI. Here's the one-step answer that actually works.
Read the article →How moving my own website from Squarespace to GitHub, with AI's help, changed how I think about what AI makes possible.
Read the article →One workshop isn't enough when AI changes this fast. Here's why I built the Human First AI Collective instead.
Read the article →